PROJEKT STREET ("we" and "us") is the operator of (www.projektstreet.com). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
GENERAL
We try to maintain accurate stock counts of all apparel and accessories on our website. However, in rare cases of a stock discrepancy, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the product you selected, a different size ( subject to availability), a different product of same or greater value or store credit of the billed amount.
SHIPPING, ORDER AND DELIVERY INFORMATION
All orders placed with Projekt Street are shipped from our store in Mumbai, India: 3rd Floor, above The Kala Ghoda Café, 10 Rope Walk Lane, Kala Ghoda,
Mumbai 400 001.
As soon as you place your order with Projekt Street, you will receive a confirmation email. Orders are dispatched from our store in Mumbai, India and will reach you within 7-15 days of placing the order in case of domestic orders.
Orders with a delivery address within Mumbai will generally be delivered within 24–48 hours from the time the order is dispatched. This timeline applies to serviceable pin codes only and excludes Sundays, public holidays, unforeseen operational disruptions, force majeure events, or delays caused by our courier partners. While we strive to meet this delivery timeline, it is an estimated timeframe and not a guaranteed delivery commitment.
Projekt Street offers shipping across India, but deliveries are only available to serviceable pin codes. Orders with delivery addresses outside Mumbai will generally be delivered within 7–15 business days from the date of dispatch, subject to serviceability of the destination pin code. Delivery timelines are estimates and are not guaranteed. Delivery may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances beyond our control. While we make every effort to ensure timely delivery, Projekt Street cannot be held liable for delays once the order has been dispatched.
Projekt Street ships international to select countries. International shipping charges, customs duties, import taxes, VAT/GST, handling fees, and any other applicable charges are not included in the product price unless expressly stated otherwise. Duration depends on the country you live in. Usually gets delivered in 10-25 days.
Shipping charges will be calculated and added to your order based on the destination country, package weight, dimensions, and applicable shipping tariffs at the time of dispatch.
Any customs duties, import taxes, clearance charges, or other government-imposed fees levied by the destination country are the sole responsibility of the customer. Projekt Street shall not be held responsible for delays caused by customs clearance procedures or local authorities in the destination country.
If an international shipment is refused, abandoned, or returned due to unpaid customs duties, taxes, or incorrect delivery information, any return shipping costs, customs charges, or associated fees incurred will be deducted from any eligible refund.
As soon as your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company.
The customer must provide full and valid address and contact details. Projekt Street can’t and won’t be held responsible for the loss of shipment due to incorrect address details.
Deliveries by our delivery partners will take place on weekdays from Monday to Friday. Our shipping operates on Monday - Friday during standard business hours, except on national holidays at which time the store will be closed. The COVID-19 pandemic is an unprecedented situation, and the nationwide restrictions might cause a delay. In such instances, we'll take steps to ensure shipment delays will be kept to a minimum.
All deliveries will be attempted 2 times, in case of the customer’s inability to receive the package the first time. The order is returned to Projekt Street if the order isn’t received by the customer on the 2nd time and additional fees would be charged for further shipping attempts. Please email us at infoprojektstreet@gmail.com in such cases.
Any delay and/or extension in delivery time caused by the courier company carrying your package is their responsibility. Projekt Street will attempt to fast-track the delivery in case of delays, however, won’t and can’t be held liable for such after we’ve dispatched the item from our end. Refunds or returns are not applicable in this situation, kindly cooperate and have patience.
In instances of receival of a damaged-in-transit package, please write us an email at infoprojektstreet@gmail.com. Projekt Street’s support team will work with you to give you a solution to the issue.