F.A.Q.

How can I place an order?

To place an order, simply browse our website, select the items you wish to purchase,
add them to your cart, and proceed to checkout. Follow the prompts to enter your
shipping and payment information.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), and sometimes
other local payment methods depending on your location.

Is it safe to use my credit card on your website?

Yes, we use secure encryption technology to protect your credit card information.
Your details are transmitted securely to ensure your privacy and security.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking
information. You can alternatively reach out to us on infoprojektstreet@gmail.com for
any queries/further assistance.

What is your return policy?

We do not offer Returns or Refunds as per our store policy. However, size exchange is
allowed within 5 days from date of receipt. Please visit our Returns & Exchanges
page for detailed information.

Do you ship internationally?

No, as of now we are not catering to international deliveries.

How can I contact customer service?

You can reach our customer service team through our Contact Us page on the website.
We typically respond to inquiries within 48-72 hours.

Can I change or cancel my order after it has been placed?

Orders cannot be changed or cancelled once processed. Please contact customer
service as soon as possible in case of any emergency.

Are all products on your website in stock?

We strive to keep our inventory up to date. However, occasionally items may be out
of stock. In such cases, you will be notified and provided with alternative options.

How do I know if my order was successful?

After placing your order, you will receive an order confirmation email. If you do not
receive this email, please check your spam folder or contact our support team.

What is the usual delivery time for products?

Our products are delivered between 8-15 working days from the date of placing the
order.

Do you offer Cash on Delivery?

We only accept prepaid payments that allow multiple payment options through our
providers, i.e. Razorpay.